Terms & Conditions
Definitions
For the purposes of this Agreement, the following definitions shall apply:
Client: The term "Client", referred to as ‘you’ or ‘your’, refers to the Individual or entity who is paying for the tuition service provided by the Tutor. In the context of this Agreement, the Client engages the Sarah Bridge Tutoring service to receive tutoring services for the Student.
Tutor: The term "Tutor" refers to the individual who is introduced to the Client by the Employment Business, Sarah Bridge Tutoring, for the purpose of providing tutoring services to the Student. The Tutor is the independent contractor engaged by the Client to deliver the tuition services.
Student: The term "Student" refers to the individual who is receiving the tuition services provided by the Tutor. The Student is the recipient of the educational support and guidance offered by the Tutor under the arrangement facilitated by the Employment Business and paid for by the Client.
Employment Business: The term "Employment Business," referred to as ‘we’, ‘our’, or ‘us’, refers to Sarah Bridge Tutoring, the tuition business entity organising and facilitating the connection between the Client and the Tutor. The Employment Business serves as an intermediary, connecting Clients with suitable Tutors for tutoring services.
1. About Us
1.1. Sarah Bridge Tutoring operates as an employment business. We run our services in accordance with mandatory regulations and legislation, including the Conduct of Employment Agencies and Employment Business Regulations 2003.
1.2. – How We Work Together
We collect the necessary information from clients to match them with the most suitable tutor based on their needs, goals, and preferences. As an employment business, we will provide you with all the relevant details about your matched tutor and are available to answer any questions or deal with any concerns.
While we carefully match students to tutors and maintain regular contact to ensure a positive experience, we do not guarantee — nor are we responsible for — specific results from any tuition.
We aim to support you throughout your child’s learning journey and encourage open communication. If you have any questions or comments, please feel free to contact us at any time.
2. Acceptance of Terms
Please read these Terms and Conditions carefully before using our tuition services.
These Terms govern your access to and use of the tuition services provided by Sarah Bridge Tutoring.
By accessing or using our tuition services, you acknowledge that you have read, understood, and agreed to these Terms, and you represent that you are of legal age to enter into a binding contract. If you are accepting these Terms on behalf of a minor, you acknowledge that you are the legal guardian or parent of that minor and accept full responsibility for their compliance with these Terms.
Any changes or modifications to these terms and conditions are not valid unless they are officially approved in writing by Sarah Bridge Tutoring.
3. Client Fees and Payment
A booking is not confirmed until full payment has been successfully received by the Company.
Unless otherwise agreed in writing by the Company, all Tuition Services must be paid for in advance at the time of booking. Payment secures the Tutor's availability and reserves the Client's place for the relevant lesson block.
Payment for tuition can be made by Stripe or bank transfer.
1:1 Tuition is billed monthly in advance after an initial trial lesson. Lessons run on a term-time only basis. Holiday sessions may be requested, subject to tutor availability.
Payment for 1:1 tuition is required by the 1st of each month. For example, payment is due by 1st September for all lessons due to take place in September.
Group classes are booked and billed in half-termly blocks after an initial trial session.
Group class fees are payable in advance at the start of each half-term block. If a student enrols after the block has started, payment for the remaining sessions will be due at least 24 hours before their first lesson.
Payment requests will always come through Sarah Bridge Tutoring on behalf of the Tutor and never from the Tutor themselves.
Timely payment is required to secure lesson slots. Failure to make payment by the due date may result in the Client’s slot being allocated to another Client on the waiting list.
We reserve the right to add a £10 late payment charge if payments are 5 days or more overdue. If payments are continuously late, your child’s slot may be offered to another student.
We reserve the right to change our pricing and payment terms at any time, with notice provided to the Client.
There are three ways to make a payment: manual bank transfer, card payments through Stripe Inc or direct debit through Stripe.
All Fees are charged and payable in pounds sterling (£). The Company shall not be responsible for exchange rate fluctuations or any charges applied by the Client's bank, card provider or payment processor.
The Company is not currently registered for Value Added Tax (VAT) and therefore VAT is not chargeable on Fees. Should the Company's VAT status change in the future, the Company reserves the right to amend its Fees accordingly, with any revised Fees applying only to future bookings.
4. Payments via Bank Transfer
4.1. Clients will receive an invoice on or around the 25th of each month.
4.2. If making payment via bank transfer, it must be made to the following account, with the Student’s name as the reference:
Sort code: 04-00-04
Account number: 38360288
Account name: Sarah Bridge Tutoring, trading as The Primary School Tutor.
4.3. If payment is not made by the 1st of the month, a payment reminder will be automatically sent after 2 days.
4.4. An automatic £10 late payment charge will be added on the 5th day of the month if payment has not been received. Card Payments through Stripe.
5. Payments via Stripe
5.1. Clients can choose to make card payments through Stripe.
5.2. Clients will receive an invoice on or around the 25th of each month.
5.3. Clients are required to pay by clicking the ‘Pay now’ button and entering their card details.
5.4. If payment is not made by the 1st of the month, a payment reminder will be automatically sent after 2 days.
5.5. A £10 late payment charge will be applied on the 5th day of the month if payment has not been received.
5.6. When Clients authorise Stripe to make payments to us, it allows this application to connect with the Client’s account on Stripe.
5.7. Stripe’s Privacy Policy: https://stripe.com/gb/privacy.
6. Lesson Scheduling and Time Slots
6.1 When the Client makes their initial booking, a Tutor will be allocated to them, and a specific weekly time slot will be assigned to the sessions.
6. 2 The arranged sessions will be booked on the Client and Tutor’s Tutorbird calendar as a regular, ongoing slot, until termination notice is provided by the Client.
6.3 The designated Tutor commits to being available for the full duration of the agreed-upon time slot.
6. 4 Weekly lesson time slots are fixed and cannot be changed on a weekly basis. Clients must commit to a regular day and time each week.
6. 5 For online lessons, the lesson link will be emailed before the first session and will remain the same each week. The link will also be available on the Client’s TutorBird calendar. It is the client’s responsibility to check their online portal for lesson details.
7. Rescheduling Lessons
7.1 If a client wishes to reschedule a lesson, they must provide a minimum of 24 hours’ notice.
7.2 If the tutor’s schedule allows, a rescheduled session may be offered, but this cannot be guaranteed.
7.3 If a tutor cannot reschedule, the lesson will be cancelled.
7.4 If this is the first cancellation within a half-term period, it will not be charged.
7.5 If more than one cancellation has taken place within a half-term period, the lesson will be chargeable at the agreed rate.
8. Late Arrival and Missed Sessions
8.1 If a Student arrives late, the lesson will still end at the originally scheduled time, and the full session fee will be charged.
8.2. If a Student does not attend a 1:1 lesson at the agreed time, a reminder message will be sent to the Client.
8.3 Tutors will stay online and wait for students for half of the lesson time. After this, tutors will log off.
8.4. If a Student does not attend a group session, reminder messages cannot be sent as the Tutor will be teaching the other participants.
8.5 For group classes, students may join the lesson up to 10 minutes after the start time. After this, they will not be able to join to avoid disruption to other students. Instead, they will be provided with a recording of the class to catch up in their own time.
8.6 It is the Client’s responsibility to check the calendar of scheduled lessons and ensure that the Students attend on time.
8.7 Should the Tutor be delayed for a scheduled lesson, the lesson will be extended, if feasible, to make up for the lost time. If extending the current session is not possible, the missed time will be added to another lesson agreed upon by both parties.
9. Cancellations and Rescheduling
9.1 If a Client wishes to cancel a 1:1 lesson, they must notify the Tutor a minimum of 24 hours before the lesson start time.
9.2 Failure to provide this notice will result in the lesson being charged at the agreed rate.
9.3 Only one cancellation per half term is permitted for 1:1 tuition; subsequent cancellations with a half-term period will result in full fees being charged.
9.4 Group lessons are booked and paid for in half-termly blocks. Refunds will not be provided if the Student is unable to attend one of the group lessons and individual sessions cannot be booked off. Lesson material and a recording of the lesson can be requested and completed in the Student’s own time.
9.5 We reserve the right to give away the tuition slot if there are repeated cancellations or no-shows.
9.6 Term Dates for the 2026-27 academic year are as follows:
- Autumn Term 1: Monday 7th September – Sunday 25th October
- Half Term: Monday 26th October – Sunday 1st November
- Autumn Term 2: Monday 2nd November – Sunday 20th December
- Spring Term 1: Monday 4th January – Sunday 14th February
- Half Term: Monday 15th February – Sunday 21st February
- Spring Term 2: Monday 22nd February – Sunday 28th March
- Summer Term 1: Monday 12th April – Sunday 30th May
- Half Term: Monday 31st May – Sunday 6th June
- Summer Term 2: Monday 7th June – Sunday 18th July
10. Tutor Cancellations
10.1 The Tutor agrees to provide tuition for the full duration of the agreed-upon time slot.
10.2 If a Tutor is obliged to cancel a 1:1 lesson, they will offer to rearrange the lesson to a mutually convenient day/time.
10.3. If it is not possible to rearrange, then credit will roll over to the next month’s invoice.
10.4. If a Tutor is obliged to cancel a group lesson or course, another Tutor may provide cover, or an alternative lesson slot may be offered. Payments may roll over to the next month if no cover is available.
10.5. The Tutor must give 24 hours’ notice, where possible, when cancelling a scheduled lesson.
11. Holidays
11.1. The client must provide at least four weeks’ notice if they plan to take a holiday during term time.
11.2. Tutors must also provide at least four weeks’ notice of any planned holidays.
12. Client Obligations
12.1. The Client should provide a quiet environment for the Student to access their lessons from.
12.2. The Client is responsible for ensuring that the Student has the appropriate equipment for each lesson, including a pen, pencil, paper and a scientific calculator (if in a Secondary maths lesson).
12.3. The Client is responsible for making sure that the Student is logged into online lessons at least 5 minutes before the scheduled start time to ensure they are ready to start on time.
12.4. Client is responsible for checking lesson links and schedules in the TutorBird online portal.
12.5. Clients will always be notified if a lesson link changes. It is the responsibility of the Client to make sure that they use the correct lesson link and that they regularly check emails from Sarah Bridge Tutoring in case there are any important updates relating to lesson links/start times.
12.6. If a student arrives at an online lesson late because they have used the incorrect link, extra time will not be given unless the link was not shared with them by the Tutor via email or message.
12.7. Students are expected to have their cameras on for at least the first few minutes of each lesson for safeguarding purposes.
12.8. Any problems during a lesson must be reported to the Tutor immediately.
12.9. Clients may request specific topics or objectives for 1:1 lessons with 48 hours' notice for proper tutor preparation.
12.10. For Students under 18, an adult must be present in the house during lessons for safeguarding reasons.
12.11. Clients must ensure that students are fully dressed during all lessons.
12.12. Clients may request for weekly homework to be supplied by the Tutor. Homework will be live marked by the Tutor during the following lesson and verbal feedback will be given to the Student.
13. Tutor Obligations
13.1. Tutors agree that all lessons will be delivered to Students at a professional standard.
13.2. Tutors are responsible for planning and delivering lessons which are tailored to the individual needs of the Student.
13.3.The Tutor will deliver online lessons via their choice of platform at mutually agreed times.
13.4. Tutors are expected to have their cameras and microphones on at all times during the lesson.
13.5. Tutors reserve the right to report behavioural problems during lessons to the Employment Business and may refuse to teach students with unacceptable behaviour.
13.6. Tutors must report any concerns about a Student’s safety or wellbeing to the Employment Business, following the "Keeping Children Safe in Education" guidelines.
13.7 The Tutor will provide weekly homework if requested by the Client.
13.8. Homework will be live marked by the Tutor during the following lesson and verbal feedback will be given to the Student.
13.9. Tutors agree that the Employment Business will share Tutor information with potential Clients.
13.10. Tutors will provide weekly feedback to the Client. This may be verbal or written.
14. Additional Services
14.1 Paid "Parents’ Meetings" with the tutor can be arranged at mutually convenient times.
14.2 Homework and home-learning packages can be requested at an additional cost.
14.3 Group lessons may be recorded for later viewing by students who are absent so that they can complete the lesson in their own time. All cameras blacked out before sharing. By agreeing to the Terms and Conditions, Clients give their permission for Student’s to be recorded and shared if necessary.
15. Private Arrangements
15.1 The Tutor is prohibited from independently arranging tuition with Clients introduced by Sarah Bridge Tutoring
15.2 This includes Clients who have taken a break from tuition and would like to restart lessons. If the Client contacts the Tutor directly to restart tuition, they should be directed to the Tutoring Business.
15.3. In the case that the Tutor violates the above, the Tutor must reimburse Sarah Bridge Tutoring for all payments received from the Client or new Client without any deductions.
15.4. Communication between the Tutor and Client must be done via the Tutor’s designated tutor email or a Whatsapp group set up by the Tutoring Business. Personal numbers and email addresses must not be shared by the Tutor.
15.5. All cancellations and rescheduling must be confirmed with the Tutoring Business. Please copy Sarah into any communication relating to cancellations, rescheduling and holidays.
16. Termination of Services
16.1. Lessons will continue until a mutually agreed termination date, with either party having the right to terminate if lessons are no longer beneficial to the student.
16.2. We reserve the right to terminate or suspend your access to our services at our discretion if we believe you have violated these Terms or for any other reason.
16.3. You may terminate tuition by providing at least 2 week’s written notice to the Tuition Business.
16.4. Refunds will not be provided for lessons already paid for after termination notice has been provided.
16.5. If the tutor can no longer tutor a student, Sarah Bridge Tutoring will endeavour to replace the Tutor, subject to availability.
17. GDPR Statement
17.1 Personal data will be securely stored and used only for tuition-related purposes.
17.2. Personal information will not be shared with third parties without explicit consent, except when legally required.
17.3. Clients have the right to request the deletion of their information; however, tuition may cease upon deletion.
18. Privacy
18.1 Our Privacy Policy outlines how we collect, use, and protect your personal information. By using our services, you consent to the practices described in the Privacy Policy.
19. Limitation of Liability
19.1. To the extent permitted by law, we shall not be liable for any direct, indirect, incidental, consequential, or special damages arising from or in any way related to your use of our services, even if we have been advised of the possibility of such damages.
19.2. While Tutors aim for Student progress, they cannot guarantee academic success and are not liable for academic outcomes.
19.3. The Tutor accepts no liability for direct or indirect losses, damages, or errors in learning materials.
20. Complaints
20.1 We are committed to providing a high standard of tuition and customer service. If the Client is dissatisfied with any aspect of the services provided, they should submit their complaint in writing by email to info@sarahbridgetutoring.co.uk, including full details of the issue.
20.2 We will acknowledge receipt of the complaint as soon as reasonably practicable and aim to provide a full response within 14 working days. Where additional time is required to investigate the matter, the Client will be kept informed of the progress and provided with an updated timescale.
20.3 We will make every reasonable effort to resolve complaints fairly, promptly and professionally.
21. Changes to Terms
21.1 We reserve the right to update these Terms at any time. Any changes will be posted on our website and will be emailed to the Client.
22. Contact Information
22.1 If you have any questions or concerns about these Terms or our services, please contact us at info@sarahbridgetutoring.co.uk.
By using our online tuition services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.